When a problem arises and there are no formal procedures to direct Operations personnel in the analysis and repair of the problem. then a situation can occur that my lead to a potential crisis.
Compounding a problem by taking unnecessary actions can lead to a prolonged outage, which can affect the ability to meet the deadlines. This additional scheduling problem may result in a situation which can lead to a crisis as well.
The goal of this operation is to determine which problem types can occur in the data processing environment, calculating our exposure to these types of problems. Then we plan the necessary recovery procedures that will result in an orderly response to encountered problems - before they become situations or a major crisis.
With the increased complexity of our ever changing Information Technology environments, the opportunity for problem situations to become crisis' has increased exponentially.
To better prepare organizational responses to potential crisis situations, management has elected to implement the Crisis and Situation Management discipline - a Systems Management and Controls (SMC) discipline.
Related to Recovery Management, Crisis and Situation Management utilizes pre-defined recovery plans to respond to encountered problems in an orderly fashion. Through these recovery plans, the impact of a problem is reduced and business operations achieve a higher degree of stability. Eventually, a reduction in problem volume and duration is accomplished. This increase in productivity lessens the demand for additional staff needed to respond to problem situations.
An Increase in profit margins will be achieved by improving operational performance and reducing customer dissatisfaction caused by unscheduled outages.
These work load improvements will be achieved through the implementation of Crisis and Situation Management practices (one of the Systems Management Disciplines)
+1 (440)552-9378
J. Edward Long, Chief Operating Officer
4436 Adkins Rd
North Royalton, OH 44133
jimmy.long@nsc.us.com